Terms and Conditions

Payment Information

BANK TRANSFER TO WHISPERING EQUUS:
ACCOUNT NUMBER 05908722
SORT CODE 23-69-72
PLEASE USE YOUR NAME AS A REFERENCE FOR THE TRANSFER

CREDIT/DEBIT CARD: A SECURE PAYPAL INVOICE WILL BE SENT TO YOUR EMAIL ADDRESS.
CHEQUES: WE DO NOT ACCEPT CHEQUE PAYMENTS FOR ANY COURSES OR CALL OUTS

IF PAYMENTS ARE NOT RECIVED WITHIN 7 DAYS OF INVOICING YOUR APPOINTMENT AND OR PLACE ON ANY COURSE WILL BE CANCELLED ALLOWING OTHERS TO BOOK

Monty Roberts Courses

COURSES ARE SUBJECT TO A MINIMUM NUMBER OF PARTICPANTS: COURSES @ DITCHLING 2. COURSES @ SLOUGH 3. IF ANY PAYMENT HAS BEEN MADE, AN ALTERNATE COURSE DATE WILL BE OFFERED OR MONIES REFUNDED WITHIN 10-14 WORKING DAYS.

FOR THE 2 WEEK INTRODUCTORY COURSE WE REQUIRE A NON REFUNDABLE DEPOSIT (SEE COURSE PAGE FOR CURRENT AMOUNT) TO SECURE YOUR PLACE. THE REMAINDER OF THE FEE MUST BE PAID BY 8 WEEKS PRIOR TO THE COMMENCEMENT OF THE COURSE. IN THE EVENT OF YOU BOOKING A PLACE ON A COURSE THAT IS DUE TO START WITHIN 8 WEEKS FULL PAYMENT WILL BE REQUIRED AT TIME OF BOOKING. IF PAYMENT IS NOT RECEIVED BY THE REQUIRED DATE AND NO CONTACT HAS BEEN MADE BY YOU, YOUR PLACE & ANY MONIES RECIEVED WILL BE FORFEITED.

FOR ALL MODULAR (SHORT) COURSES, INTRODUCTORY CERTIFICATE EXAMS, TRAILER LOADING CLINICS, HOMESTUDY PACKAGE OR PRIVATE LESSONS WE REQUIRE FULL PAYMENT AT TIME OF BOOKING. 50% OF THIS FEE CONSTITUTES A NON-REFUNDABLE DEPOSIT TO SECURE YOUR PLACE. PAYMENT IS DUE UPON BOOKING. IF NO PAYMENTS ARE RECEIVED WITHIN 7 DAYS OF BOOKING YOUR BOOKING WILL BE CANCELLED

EXAM FEES: UPON RECIEPT OF PAYMENT EXAMS MUST BE COMPLETED WITH 1 YEAR. FAILURE TO UNDERTAKE THE EXAM WITHIN THE YEAR WILL RESULT IN LOSS OF MONIES PAID. IF YOU FAIL THE EXAMS, 1 RESIT IS ALLOWED FREE OF CHARGE

CANCELLATION POLICY

IF FULL OR PART PAYMENT HAS BEEN RECEIVED AND YOU CANCEL YOUR PLACE YOU ARE ENTITLED TO REBOOK ONTO ANOTHER COURSE OF YOUR CHOOSING WITHIN 1 YEAR. THE FOLLOWING TABLE OUTLINES OUR REFUND POLICY:- 50% OF COURSE, CLINIC FEES CONSTITUTES A NON-REFUNDABLE DEPOSIT. DEPENDING ON ORIGINAL PAYMENT METHOD REFUND PAYMENTS CAN TAKE UP TO 10-14 WORKING DAYS TO PROCESS.

NUMBER OF DAYS BEFORE COURSE START DATE

REFUND (EXCLUDING 50% HOLDING DEPOSIT)

MORE THAN 56 DAYS NOTICE FULL REFUND

UP TO 56 DAYS 50% COURSE FEES

UP TO 42 DAYS 25% COURSE FEES

UP TO 28 DAYS 10% COURSE FEES

LESS THAN 14 DAYS NO REFUND

NON ATTENDANCE: STUDENTS WHO DO NOT ATTEND COURSES THEY HAVE BOOKED AND OR INFORM WHISPERINGEQUUS OF NON ATTENDANCE WITH LESS THAN 14 DAYS NOTICE WILL NOT BE ENTITLED TO REFUNDS.

IN THE UNLIKELY EVENT OF WHISPERING EQUUS LLP CANCELLING THE COURSE YOUR COURSE FEES WILL BE REFUNDED.

WHISPERING EQUUS LLP WILL NOT BE LIABLE FOR ANY ADDITIONAL EXPENSES YOU MAY HAVE INCURRED AND RECOMMEND CANCELLATION INSURANCE ON ACCOMMODATION/TRAVEL &  COURSE FEES

ON OCCASION DUE TO ADVERSE WEATHER CONDITIONS COURSE AND CLINIC START FINISH TIMES MAY BE ALTERED AT SHORT NOTICE, ALTERNATIVE CHOICES WILL BE OFFERED TO ALL PARTICIPANTS AT THE TIME.

COVID Refunds

DURING 2020 THE ONLY COURSES AFFECTED WERE THOSE RUNNING DURING THE ORIGINAL LOCKDOWN FROM MARCH TO MAY. PERSONS AFFECTED WERE OFFERED ALTERNATE PLACES. NO COURSES, CLINICS, PRIVATE EVENTS WERE AFFECTED FROM MAY UNTIL DECEMBER, AND STANDARD REFUND POLICY APPLES. THOSE SELF ISOLATING (PROOF REQUIRED) WILL BE REFUNDED OR OFFERED ALTERNATE DATES.

2021 NO COURSES RUNNING UNTIL 29TH MARCH, STANDARD REFUND POLICY APPLIES FOR THE REST OF THE YEAR.

Additional Information

NO PERSON UNDER THE AGE OF 16 IS ALLOWED (DUE TO OUR LIABILITY INSURANCE) TO TAKE PART IN ANY COURSE OFFERED BY WHISPERING EQUUS LLP UNLESS THEY ARE ACCOMPANIED AT ALL TIMES BY PARENT/GUARDIAN. IN SUBMITTING THE COURSE BOOKING FORM YOU CONFIRM YOU ARE OVER THE AGE OF 16. YOU AGREE TO BE RESPONSIBLE FOR THE FEES FOR THE COURSE SET OUT HERIN AND ANY ADDITIONAL CHARGES (IF ANY) THAT THEY INCUR AT THE COURSE..WORKING WITH HORSES IS A POTENTIALLY DANGEROUS SPORT/ACTIVITY WITH RISK OF INJURY. STUDENTS WILL THERFORE BE REQUIRED TO ABIDE BY OUR SAFETY RULES THROUGHOUT THE COURSE. ANY STUDENTS DISREGARDING THE SAFETY RULES WILL BE REMOVED FROM THE COURSE AND WILL NOT BE ENTITLED TO A REFUND OF ANY FEES PAID.