Terms and Conditions

TERMS AND CONDITIONS

PAYMENT INFORMATION

BANK TRANSFER TO WHISPERING EQUUS, NATWEST ACCOUNT NUMBER 20054645 SORT CODE 60-18-37. PLEASE USE YOUR NAME AS A REFERENCE FOR THE TRANSFER.

CREDIT CARD: PLEASE INFORM WHISPERING EQUUS AT THE TIME OF BOOKING A COURSE  THAT  YOU WISH TO PAY BY CARD AND A SECURE PAYPAL INVOICE WILL BE SENT TO YOUR EMAIL ADDRESS ALLOWING YOU TO PAY ONLINE.

 CREDIT/DEBIT CARD PAYMENTS ARE ACCEPTED ON CALL OUTS PROVIDED LOCATION HAS ADEQUATE MOBILE TELEPHONE SIGNAL.

 CHEQUES: WE DO NOT ACCEPT CHEQUE PAYMENTS FOR ANY COURSES OR CALL OUTS.

 MONTY ROBERT’S COURSES

 IN RELATION TO THE TWO WEEK INTRODUCTORY COURSE/INTRODUCTORY COURSE PLUS HOME STUDY OPTION/INTRODUCTORY EXAMS AND INDIVIDUAL MODULAR COURSES, BY SUBMITTING AN APPLICATION FORM, OR COURSE FEES, WILL BE DEEMED AS A CONTRACT BETWEEN YOURSELF AND WHISPERING EQUUS LLP.

 THE MONTY ROBERTS INTERNATIONAL  LEARNING CENTRE IN AMERICA REQUIRES THAT ALL STUDENT NAMES AND CONTACT DETAILS ARE PASSED ONTO JOINT-UP INTERNATIONAL FOR THE SOLE PURPOSE OF KEEPING RECORDS OF THEIR STUDENTS ACROSS THE WORLD.  YOUR SUBMISSION OF THE COURSE APPLICATION FORM WILL CONFIRM YOUR CONSENT TO THE RELEASE OF SUCH INFORMATION.

 PAYMENT DETAILS

 FOR ALL COURSES WE REQUIRE A 50% NON REFUNDABLE DEPOSIT TO SECURE YOUR PLACE. THE REMAINDER OF THE FEE MUST BE PAID BY 8 WEEKS PRIOR TO THE COMMENCEMENT OF THE COURSE. IN THE EVENT OF YOU BOOKING A PLACE ON A COURSE THAT IS DUE TO START WITHIN 8 WEEKS FULL PAYMENT WILL BE REQUIRED. ALL PAYMENTS MUST BE MADE WITHIN 48 HOURS OF BOOKING BEING RECIEVED. IF PAYMENT IS NOT RECEIVED BY THE REQUIRED DATE, AND NO CONTACT HAS BEEN MADE BY YOU, YOUR PLACE WILL BE FORFEITED.

 CANCELLATION POLICY

 IF PAYMENT HAS BEEN RECEIVED AND YOU CANCEL THE COURSE THE FOLLOWING TABLE OUTLINES OUR REFUND POLICY (REFUNDS DO NOT INCLUDE THE 50% NON-REFUNDABLE DEPOSIT):-

NUMBER OF DAYS BEFORE COURSE START DATE

REFUND

UP TO 56 DAYS

50% COURSE FEES

UP TO 42 DAYS

25% COURSE FEES

UP TO 28 DAYS

10% COURSE FEES

LESS THAN 14 DAYS

NO REFUND

 

THE ONLY EXCEPTIONS TO THIS REFUND POLICY WILL BE DUE TO EXTENUATING CIRCUMSTANCES WHICH CAN BE DISCUSSED AT THE TIME

 IF YOU WISH THE NON REFUNDABLE DEPOSIT CAN BE TRANSFERRED TO AN ALTERNATIVE COURSE TO BE USED WITHIN ONE YEAR.

 IN THE UNLIKELY EVENT OF WHISPERING EQUUS LLP CANCELLING THE COURSE YOUR COURSE FEES WILL BE REFUNDED.

 WHISPERING EQUUS LLP WILL NOT BE LIABLE FOR ANY ADDITIONAL EXPENSES YOU MAY HAVE INCURRED AND RECOMMEND CANCELLATION INSURANCE ON ACCOMMODATION/TRAVEL.

 ADDITIONAL INFORMATION

 NO PERSON UNDER THE AGE OF 16 IS ALLOWED (DUE TO OUR LIABILITY INSURANCE) TO TAKE PART IN ANY COURSE OFFERED BY WHISPERING EQUUS LLP.

 BY SUBMITTING THE COURSE APPLICATION FORM OR MAKING PAYMENT FOR THE COURSE, YOU CONFIRM YOU ARE OVER THE AGE OF 16.

 YOU AGREE TO BE RESPONSIBLE FOR THE FEES FOR THE COURSE SET OUT HEREIN.

 WORKING WITH HORSES IS A POTENTIALLY DANGEROUS SPORT/ACTIVITY WITH RISK OF INJURY. STUDENTS WILL THEREFORE BE REQUIRED TO ABIDE BY OUR SAFETY RULES THROUGHOUT THE COURSE. ANY STUDENTS DISREGARDING THE SAFETY RULES OR DISRUPTING OTHER STUDENTS, OR DEEMED TO BE MISHANDLING THE HORSES WILL BE REMOVED FROM THE COURSE AND WILL NOT BE ENTITLED TO A REFUND.

 CALLOUTS

 CANCELLATION WITHIN 48 HOURS OF THE APPOINTMENT WILL INCUR A £30 CHARGE PAYABLE IMMEDIATELY UNLESS EXCEPTIONAL CIRCUMSTANCES HAVE OCCURRED.

 PAYMENT ON THE DAY CAN BE CASH OR CREDIT/DEBIT CARD (DEPENDANT ON MOBILE PHONE RECEPTION AT THE CALLOUT LOCATION.

 WE DO NOT ACCEPT CHEQUE PAYMENTS FOR ANY CALLOUT APPOINTMENTS

 


 

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